Make a change and/or return
Exchange / Return
For us, the most important thing is that you are happy and satisfied with your purchase, but if not, no problem: you have 15 calendar days from the day you received it to exchange or return your order.
To make an exchange or return, the product must be in perfect condition (without the marked sole*) and including original packaging and accessories. Remove the shipping label you received and stick the new sticker.
Please place your shoe box inside the brown cardboard box we sent you and protect it by sealing it with insulating tape.
*If the shoe shows signs of having been used, the return or exchange will NOT be accepted. If any pair with signs of use arrives at our warehouse, the customer will be responsible for collecting it from our warehouse.
Customers residing outside mainland Spain and the Balearic Islands may only request returns and will be responsible for all customs fees, taxes and shipping costs.
Shipping costs, taxes and customs fees are not refundable . In the event that the customer does not accept delivery of their order, costs and customs fees necessary to complete the delivery, Más34 will not fully refund your order. Any expense not associated with the customer for not accepting their shipment will be deducted from their original refund amount.
The first exchange is free (Only 1 exchange per model will be accepted. If you want to make several exchanges, we will refund you and you will have to buy a new pair).
Refunds for returned items will be made within a maximum of 10 days and may take between one and five days depending on the payment method used. Shipping costs paid by the customer will not be refunded. Credits for international transfers will not be issued. If MAS34 is responsible for the collection, 8 euros will be deducted from the credit. NOTHING will be deducted if you opt for a voucher for the value of the product that will expire after one year.
MEGA OUTLET DOES NOT ACCEPT EXCHANGES OR RETURNS. NO EXCEPTIONS.
If you need to contact the returns and exchanges support team :