GENERAL TERMS AND CONDITIONS

1. PRELIMINARY

This agreement regulates the General Terms and Conditions of Contracting for the various services provided on this website http://www.mas34shop.com, as specified in this contract. By completing the registration process and/or purchasing any service through this website, the user expressly accepts and agrees to the clauses specified below.

The contracting of MAS34 services and/or the purchase of products through this website by the User/Customer implies a declaration of being of legal age, as well as the express acceptance of these "General Terms and Conditions," the "Legal Notice," and the "Privacy Policy," constituting a valid contract between the parties.

The aforementioned texts regulating MAS34 services are permanently accessible and available on our website http://mas34shop.com under the links "General Terms and Conditions," "Legal Notice," and "Privacy Policy," respectively, with an indication of the latest update date. All our contracts comply with current legislation and are subject to Law 34/2002 on Information Society Services and Electronic Commerce, as well as the General Contracting Conditions Law (Law 7/98) and Royal Decree 1906/1999 on electronic contracting with general contracting conditions.

2. CONTRACTING PARTIES

This contract is signed through the website http://www.mas34shop.com, hereinafter referred to as the Website, on the one hand, by the company MAS34 PISA FUERTE S.L., located at Carrer de Provença 385, 08025, Barcelona, Spain, with VAT number B-65848913, registered in the Commercial Registry of Barcelona under Volume 43336, Folio 0095, Sheet 425611, hereinafter referred to as MAS34.

On the other hand, the CLIENT provides their data through the registration forms made available by MAS34 on this website to proceed with the contracting or purchase of the freely chosen product specified in this contract. The CLIENT declares that the provided data is truthful, updated, and personal and that they provide it themselves, as well as that they are not a minor.

We do not sell products to minors. The products we sell must be purchased by adults. Minors under 18 years old may only use MAS34 services under the supervision of a parent or guardian.

3. PURPOSE

These General Terms and Conditions of Contracting are intended to regulate the contracting and acceptance of the services provided by MAS34 and its CLIENTS concerning the products offered on its website, from order placement, payment, and delivery, to after-sales service, as detailed in this contract.

4. SERVICE CONDITIONS

The commercial conditions of this service and any offers that MAS34 may carry out will always be displayed on the website http://mas34shop.com, where they can be consulted, archived, or printed. MAS34 reserves the right to modify these Terms and Conditions at any time, as well as any other document published on the Website.

5. RESPONSIBILITIES

MAS34 is responsible for the reliability, truthfulness, and accuracy of the content, data, or information regarding the products offered on its website. The service provided by MAS34 is limited exclusively to making the products offered on the website available to customers.

The CLIENT agrees to comply with the "Legal Notice," "Privacy Policy," and these "General Terms and Conditions" published by MAS34 on its website at the time of purchasing the product.

6. PRICE, CONDITIONS, SHIPPING LOCATIONS, AND PAYMENT METHODS

• Price: The CLIENT expressly agrees to pay MAS34 the amounts specified at the time of purchase in the price list established on the website, which already includes the corresponding Value Added Tax (VAT).

• Payment Methods: Payments must always be made in advance. MAS34 will not provide the requested service and/or products until the payment is received.

• Shipping Locations and Costs: The available shipping locations and costs are detailed in the website's price breakdown and are borne by the CLIENT. The shipping fees are added to the total amount of the selected products at checkout.

7. SHIPPING TO THE CANARY ISLANDS

For orders shipped to the Canary Islands, please contact us via WhatsApp at +34 652 53 25 13.

8. PURCHASE PROCEDURE

At present, the contracting process is carried out entirely electronically, and users must be registered on the website in order to initiate it. The steps to complete a purchase are as follows:

1. Browse products – From this page, you can access the list of all products within the current category under [Categories].

By clicking on a product or [View details], you will access the individual product page, which contains detailed information about the product (heel height, upper, composition and size, among other characteristics depending on the product), photographs and its price in euros (€). Some product pages may include a selector to choose between different characteristics or variations (colour, size, etc.); select the product you require.

2. Add products to your basket – To add a product to your basket, click [Add to Cart] on the product page. You can view your basket at any time by clicking [Cart], where you will see the number of products selected and the total price.

Once in your [Cart], you can change the quantity of a product, remove products and view the total amount of your order. To proceed with the purchase, click [Checkout].

3. Sign in – The next step is to sign in using your password if you are already a MAS34 customer, or complete the customer form if this is your first purchase from our store. Once identified, a form will appear where you can enter your billing and shipping details. The price of the products and shipping costs will be displayed, and you will be able to select your preferred payment method.

4. Acceptance of Legal Terms – At this stage, you must declare that you have read and accepted the “Legal Notice”, these “General Terms and Conditions” and the “Privacy Policy”. We strongly recommend that you read these sections carefully, as they contain important information about the company, the terms governing your commercial relationship with MAS34, your rights and the way in which we process your personal data.

5. Complete your order – Once you have checked that all the information is correct and accepted the relevant legal terms and policies, under the customer’s sole responsibility, you must click [Place Order] to confirm and complete your order. A screen will then display the order number assigned to your purchase and other relevant details.

6. Order confirmation – Within 24 hours, you will receive an email confirming the details of your order. If you need to make any changes or request a cancellation, you must contact our team as soon as possible. Any modification or cancellation will depend on the status of the order preparation process and will be subject to the provisions set out in Section 9.

9. ORDER CANCELLATION

Once an order has been placed and confirmed, we cannot guarantee its cancellation, as it is automatically transferred to our logistics centre system to begin preparation. Once the order has been processed, the system does not allow us to stop or cancel it.

If you have placed an order and need to modify or cancel it, please contact us as soon as possible. Our team will check its current status and will always try to assist you whenever possible, seeking the best way to manage the situation for both parties.

If the order has already entered the preparation process and can no longer be cancelled, the applicable returns procedure must be followed once the order has been received.

10. ORDER DELIVERY

Once the order has been prepared, it will be delivered through a courier or transport company, generally CTT. However, MAS34 may use another courier company depending on CTT’s availability. Delivery shall be deemed completed when the order is made available to the CUSTOMER by the courier or transport company, with proof of delivery recorded through the tracking or control system used by such company.

Delivery time: Orders will generally be delivered within 4–5 business days, starting from the day following receipt of the order. If any logistical circumstance, unforeseen event or force majeure prevents compliance with this timeframe and causes a delay, MAS34 will endeavour to inform the CUSTOMER as soon as reasonably possible after becoming aware of such circumstance.

For PRE-ORDER products, the delivery timeframe will vary according to the information provided on the relevant product page.

It is the recipient’s responsibility to check the order upon delivery. The recipient must verify that all items included in the order have been received and that none are missing. If the CUSTOMER subsequently discovers any incident such as breakage, impact damage or deterioration, they must notify MAS34 by email at devoluciones@mas34shop.com within a maximum period of 15 business days from the delivery date.

11. EXCHANGES AND RETURNS

Your satisfaction with your purchase is very important to us. However, if you are not satisfied, you have 15 calendar days from the date you receive your order to request an exchange or return.

To make an exchange or return, the product must be in perfect condition (with no marks on the sole) and must include its original packaging and accessories. Please protect the shoe box using the additional protective bag included inside your parcel and place your purchase invoice inside it (do not attach or stick anything directly onto the shoe box).*

*Products showing signs of having been worn will NOT be accepted for return or exchange. If any pair arrives at our warehouse showing evidence of use, the customer will be responsible for arranging collection from our warehouse.

Customers residing outside mainland Spain and the Balearic Islands may only request returns and will be responsible for all customs duties, fees and shipping costs.

Shipping costs, duties and customs fees are non-refundable. If the customer refuses delivery of their order or refuses to pay the costs and customs duties required to complete delivery, MAS34 will not issue a full refund. Any costs incurred as a result of the customer’s refusal to accept the shipment will be deducted from the original refund amount.

The first exchange is free of charge. Only one exchange per model will be accepted. If you wish to make additional exchanges, we will process a return and you will need to place a new order.

Refunds for returned products will be processed within a maximum of 10 days after receipt and may take between one and five additional days to appear, depending on the payment method used. Shipping costs paid by the customer will not be refunded. Refunds for international bank transfers will not be issued. If MAS34 arranges the collection, €8 will be deducted from the refund.

COMPLETE OUR FORM IN LESS THAN ONE MINUTE AND WE WILL TAKE CARE OF EVERYTHING.

You have the following options for sending us your exchange or return:

1. We arrange it for you, PROVIDED THAT THE COLLECTION TAKES PLACE IN MAINLAND SPAIN, THE BALEARIC ISLANDS OR SELECTED EU COUNTRIES.

2. You arrange the shipment yourself by completing our exchange and returns form and sending the parcel to us using the courier company of your choice, with shipping costs PREPAID, to:

Sevica
Carrer la Forja 54
08840 Viladecans

• For an exchange, shipping will be free of charge. Only one exchange per model will be accepted. If you wish to make additional exchanges, we will process a return and you will need to purchase a new pair.
• For a return, €8 will be deducted from the corresponding refund if we arrange collection from your home or a selected collection point. NO amount will be deducted if you choose to receive a voucher for the value of the product, valid for one year.
• Any additional customs charges will always be borne by the customer (Canary Islands and destinations outside the European Union).

STEP 2:

Complete our exchange and returns form.

If you wish to make an exchange: You can exchange your item for another size or model and we will send the replacement FREE OF CHARGE within mainland Spain or the Balearic Islands. Please check whether the size you require is available. If you cannot find it, send us an email and we will let you know whether we expect a restock or an item to become available following another return or exchange.

Only one exchange per model will be accepted. If you wish to make further exchanges, the corresponding amount will be refunded and you will need to place a new order.

If you wish to make a return:

Once we receive the goods and verify that everything is in order, we will notify you and refund the corresponding amount using the same payment method used for the original purchase. Refunds will be processed within a maximum of 10 days after receipt of the returned goods and may take between one and five additional days to appear depending on the payment method used. Shipping costs paid by the customer will not be refunded.

• Credit or debit card: The refund will be credited to the same card account and will appear on your statement. The settlement date does not depend on us but on your bank and may take between 1 and 10 days.
• PayPal: The refund will be credited to the same PayPal account used for the purchase.
• Bank transfer: We will contact you to request your full bank account details so that we can process the refund directly.

12. MEGA OUTLET

EXCHANGES AND RETURNS ARE NOT ACCEPTED. NO EXCEPTIONS.

For any questions regarding sizes or models before placing your order, our customer service team is available to assist you.

13. VALIDITY OF THE PURCHASE PROCEDURE AS PROOF OF ACCEPTANCE AND COMPLETION OF THE CONTRACT

Both parties expressly declare that the CUSTOMER’s acceptance of MAS34’s offer of products/services is made knowingly and consciously by following the purchase procedure described in these Terms and Conditions, together with the “Legal Notice” and “Privacy Policy”.

Following all the steps of the online purchasing process constitutes the CUSTOMER’s full and express acceptance of these terms.

14. SEVERABILITY

If any provision of these Terms of Service is found to be contrary to law and therefore invalid, this shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

15. GOVERNING LAW AND JURISDICTION

Any dispute relating to the Terms and Conditions between MAS34 and its CUSTOMERS, or concerning the MAS34 website, shall be governed by Spanish law. The Courts and Tribunals of Spain shall have jurisdiction over disputes arising from or relating to the purchase of products or contracting of MAS34 services.

Complaints regarding the use of our services may be submitted by email to info@mas34shop.com.

16. LANGUAGE

MAS34 offers customers the possibility of completing purchases in several languages. In the event of any discrepancy or error arising from the translation of these “General Terms and Conditions”, the “Legal Notice” or the “Privacy Policy”, the Spanish-language version shall prevail.